FAQs

Everything you need to know about how Charitabl. works — simple, transparent, and fee-free.

Charitabl. Pro

  • No. Charitabl. is not a fundraising company, it is not a Pty Ltd, and it is not involved in crowd funding. Charitabl. is a registered not for profit with the ACNC.

    We’re a registered Public Ancillary Fund (PuAF) which means we exist solely to make disbursements to charities and to make giving simpler, safer, and fairer.

    We don’t take a cut, and we don’t keep the funds. We exist to move your donation, in full, to the charity you choose.

    The Charitabl. platform is free to use and commission free in its basic form. We send all monies on, verify bank details directly with the charity and if the charity cannot be reached refund the donation in full to the user.

  • Yes. The Charitabl. app uses best-in-class security including multi-factor authentication, encrypted payments, and secure Stripe integration. Donors can give confidently and easily, knowing their personal information is protected.

    We use Microsoft Azure and developers are Australian based.

  • It sure is, Charitabl. is Australian owned and operated with a Board of Directors.

  • Absolutely not.

    We’ve always been 0% commission, and since 2025 became 0% fees - including bank processing costs.

    That means 100% of donations goes to the charity that the donor has nominated, making it literally cheaper to give through Charitabl. than through most charity websites.

  • Charitabl. is a not-for-profit and has two entities registered with the ACNC.

    Charitable Giving Ltd (ABN: 81 657 475 164) is a non tax deductible registered charity and The Charitable Fund (ABN: 76 615 370 698) is a Public Ancillary Fund (DGR2).

    All donations are held in a non interest bearing trust account and are passed on in their entirety to the user nominated end point.

    As a Public Ancillary Fund we are constitutionally bound to pass on the donation in its entirety to the nominated charity. If a charity cannot be reached the donation is refunded to the user or re-directed to another charity at their request.

  • All donations made through Charitabl. flow directly to the verified bank account of the registered charity. Once a donor gives through the platform, the funds are processed securely and transferred to the charity’s nominated account. Charities can view all live transactions, donor data, and receipts in real time through their Charitabl.Pro control centre, ensuring complete transparency and traceability.

    We use Xero to monitor these payments and verify bank details directly with the charity.

    If a charity cannot be reached and the donation cannot be processed online it is return in full to the user.

  • Yes. Before any charity can receive funds, Charitabl. verifies its bank account details through a secure validation process. This ensures that all donations are deposited into legitimate, authorised accounts held by the charity. Our verification process helps protect donors, maintain compliance, and ensure every dollar reaches its intended destination safely.

    Charitabl. only works with registered charities in Australia and does not remit to overseas bank accounts nor any account in an individual or non business name.

    We bank with CBA and all payments are made with an internal 2-step verification process of team members.

  • Yes! Charitabl. was built to restore trust in giving - not erode it.

    Here’s how:

    • We operate under a legal structure that prohibits profit and requires full transparency.

    • We don’t hold or redirect funds for any purpose other than your nominated charity.

    • We do not solicit donations or fundraise on behalf of charities.

    • And we welcome oversight - because generosity should never depend on blind faith.

    • We have a Board of Directors and are a registered not-for-profit with the ACNC.

    We exist because giving online shouldn’t come with hidden fees, complicated forms, or risk.

    It should just be easy, donor centric and future facing.

  • Yes. Charitabl. holds the required fundraising licences in all Australian states and territories where they are applicable. We maintain compliance with each jurisdiction’s regulations to ensure our platform operates safely, transparently, and in full alignment with national fundraising standards.

    Charitabl. is also registered with the ACNC and a member of the Fundraising Institute of Australia.

  • Of course.

    We believe in choice and control.

    If you’d like to remove yourself from the possibility of disbursement from our fund you can remove yourself anytime by simply emailing us - no questions asked. We do kindly ask for 24 hours to action this request.

    Email: info@charitabl.org

  • Charitabl. collects your donation into our PuAF or company limited by guarantee (depending on the tax status of the recipient), then distributes it exactly as you nominate - it’s part of our legal and constitutional obligation.

    Before any funds are sent, we verify the charity’s bank details to ensure your money reaches the right place, securely.

    If we cannot contact the charity, or cannot verify the bank account details after several attempts, and cannot make the donation online, the donor is notified, and is offered the option of redirecting their donation to a different charity, or offered a full refund. Under no circumstances does Charitabl. keep the donation.

  • Because the digital giving landscape is fragmented, expensive, and inaccessible to many smaller charities.

    Charitabl. brings it all together - creating one trusted platform for donors and one free tool for charities, so more money can flow to where it’s needed most.

    Our focus is on digital safety, barrier free giving and cost effectiveness for users, charities and workplaces.

  • Yes, this is a free service. You can update, change or remove your charity from the possibility of disbursement from our fund.

    To update your profile for free, simply click here.

    Note: We do not actively fundraise on behalf of any charity and charities can turn off donations or remove themselves from the chance of disbursement from our fund for free anytime.

  • Our goal is to help users and charities take donations faster and cheaper than anyone else by providing a secure environment for them to operate in.

    The platform is free to use and fee free. We do offer a range of premium benefits to charities wanting to use the platform.

    We are committed to digital safety, barrier free giving and cost effectiveness.

  • No. Since 2025 Charitabl. has made a choice to cover the bank fees of all donations that come through the app so we can help you increase the % of each dollar raised and reduce administrative costs.

    You will always keep 100% of what’s given on either the free version or Pro versions of our technology.

  • Unlike traditional platforms that take 5–15% in fees, Charitabl.Pro charges a flat annual rate for opt-in tools like Giving Coach AI —so 100% of your donations go to your charity. We also provide an app-native giving experience, full automation, and donor engagement tools to help you raise more without increasing your workload.

  • Yes. The Charitabl. app is designed to connect donors with causes they care about—meaning your charity can be discovered by people actively looking to give. You’ll also be included in seasonal giving campaigns (Monthly Giving, Major Giving, New Donor Giving and Seasonal Giving) to boost visibility and reach.

  • Yes! We have a whole heap of new features planned as well as AI tools and as a Charitabl.Pro customer you get these updates free of charge. We are not trying to get you in then charge more, we’re hoping to use the collective power of many to make state of the art technology available to all.

  • None at all. Once you complete the Charitabl. Pro registration form, our team sets up your profile, activates your Stripe connection (we cover the fees), and ensures you’re ready to receive donations. You’ll also get a dashboard to track everything in real time—no coding or IT needed.

  • The Charitabl.Pro platform is currently free of charge and aimed at helping charities of all sizes stay in touch with their donors. We will be offering paid features and functionality down the track but you will always be able to get there donor data free of charge.

  • Please reach out directly - we’d love to talk.

    info@charitabl.org

    Transparency isn’t just a policy for us; it’s part of our purpose.

  • The founders have both worked in the not-for-profit sector for collectively over 20 years.

    Mike Gore was the CEO of a charity for 6 years and built Charitabl. to help address many of the problems he faced when working in the not-for-profit sector - primarily increasing donor fear around digital safety and security, increasing fee structures on donations and rising administrative costs that were affecting project impact for charities.

    Joce Goto worked as the CoS at a not-for-profit for 6 years and has had experience in fundraising and development as well as marketing and communications.

    Charitabl. was built to help modernise the fundraising landscape and make world-class donor centric technology available to charities of all shapes and sizes.

  • Giving Coach AI™ by Charitabl. is your all-in-one fundraising and giving intelligence partner — combining the strategic thinking of a fundraising manager, the creativity of a marketing lead, and the precision of a data analyst.

    Built on Microsoft’s secure AI technology, it turns your raw data into actionable insights — helping you raise more, engage deeper, and predict giving trends with confidence.

    For charities, it means more time for impact.

    For companies, it means smarter, measurable, employee-led giving.

 Workplace Giving

  • No. Since 2025 Charitabl. has made a choice to cover the bank fees of all donations that come through the app so we can help you increase the % of each dollar raised and reduce administrative costs.

    You will always keep 100% of what’s given on either the free version or Pro versions of our technology.

  • Your subscription covers everything: a fully branded giving portal for your company, access to over 39,000 registered charities, campaign setup (EOFY, Christmas, etc.), donation receipting, real-time impact tracking, and full admin + compliance management. There are no hidden fees or extra costs—just one flat annual rate.

  • Yes. Workabl. supports donation matching. Employees can give once-off or set up recurring donations, and your company can match contributions dollar-for-dollar or based on your internal policy. We handle the processing and reporting so you don’t have to.

  • Most businesses are up and running within 1-2 business days. Our team will guide you through a simple onboarding process, create your branded portal, and help you prepare for internal rollout. No tech integration required—just a desire to give back.

  • Not at all. Charitabl. manages all receipting, donor communication, and reporting on your behalf. Each employee receives their tax-deductible receipt instantly, and your company receives real-time analytics showing total donations, participation rates, and impact by cause.

  • Workplace giving programs often stall due to complexity, compliance, and low uptake. Workabl. removes every barrier—no IT lift, no admin drain, and no transaction fees. You get a best-in-class, values-aligned program that strengthens employee engagement and social impact from day one.

  • Yes! We have a whole heap of new features planned as well as AI tools and as a Charitabl.Pro customer you get these updates free of charge. We are not trying to get you in then charge more, we’re hoping to use the collective power of many to make state of the art technology available to all.

  • It sure is, Charitabl. is Australian owned and operated and is base out of Sydney’s northwest.

 Users

  • No. Since 2025 Charitabl. has made a choice to cover the bank fees of all donations that come through the app so we can help you increase the % of each dollar raised and reduce administrative costs.

    You will always keep 100% of what’s given on either the free version or Pro versions of our technology.

  • At Charitabl. we want to ensure your generosity is as impactful as possible! We listen to your recommendation and grant 100% of your donation to your nominated charity. We’ve worked with Apple to secure an exemption on fees. The credit card and processing fees are covered by Charitabl.!

  • Your privacy and safety are important to us! We securely encrypt your data ensuring your details are stored as safe as can be. We use Stripe to process payments and store no payment data locally.

    For more information, please see our Privacy Policy.

  • As a public ancillary fund we feature only charities registered with the ACNC and based in Australia. Charitabl. does not allow crowdfunding and we only list registered and reporting charities to ensure that you can trust that your donation will go to the right place.

  • Charitabl. is like any other charity. We want to make sure that your donation has the most impact possible and is used where and how you want it to be.

    If for any reason we can’t reach the charity or they are unable to accept the grant we will contact you and you are able to re-direct it or we will process a refund in full.

    We do not hold the monies, keep them or make interest on them. We either grant it forward to your nominated charity or pass it back to you in full.

  • Yes, and no! It all depends on the tax status of the charity you’re donating to, with our legal structure we can accept both tax deductible and non-tax deductible donations that will be receipted separately and shown separately on your annual giving statement.

  • When you donate through Charitabl. you will receive and receipt from either Charitable Giving Ltd (ABN: 81 657 475 164) or The Charitable Fund (ABN: 76 615 370 698) depending on the tax status of the charity you’ve chosen. Donations are held in a non-interest bearing clearing account and we have a verification process we follow to ensure the nominated charities bank details are correct, once verification is completed we make the direct deposit grant directly to the charity fee free.

  • It sure is, Charitabl. is Australian owned and operated and is based out of Sydney’s northwest. We are a registered charity with the ACNC and have a Board of Directors.

  • Yes, at the end of the AU Financial year you will receive an automated annual giving statement with a transcript of the donations you’ve made. This is not a tax statement but does include the dates, amount, and destination of your donations, essentially a statement of giving. The perfect point of reference for your tax return.

  • Charitabl. is free and fee free for all charities. We do have some premium paid features that a charity can opt-in to if they’d like. However, the Charitabl. system is free to use for charities in its basic form.

  • Charitabl. asks Charities and Corporates to opt-in and subscribe to premium features on the platform. The basic system is free to use and forever fee free and commission free.

  • If you can’t find a charity on the app please email us and we will look into it. There are several possible reasons for this but let us do the legwork and come back to you. You can email support@charitabl.org

  • In short, the answer is, yes! Charitabl. is a payment platform for charities and users alike. If you require our logo for print purposes, please contact us at info@charitabl.org.

  • For refunds, please contact support@charitabl.org